Acknowledgements
The content acknowledged below is Proprietary (see terms and conditions) and is used under licence.Grateful acknowledgement is made to the following sources for permission to reproduce material in this...
View ArticleReferences
Aldgate, J. and Bradley, M. (1999) Supporting Families through Short Term Fostering, London, The Stationery Office.Audit Commission/NHS (2000–1) ‘Joint Reviews of Social Services’,...
View Article3 Summary
This unit argued that managers should seek out and listen to service users' views, and considered some of the problems in doing this as well as models that are effective. It is not always...
View Article2.3 Video activity: Discussion
A key aspect of this work is ‘partnership’. Service users are called ‘members’ at Redcar & Cleveland Mind and Jane spoke about their involvement as being integral to the service. Members may also...
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2.2 Video activity
This activity asks you to watch the three video clips below. As you are watching, try to identify any examples you see of consultation and involvement, and what Jane sees as the key factors in the way...
View Article2.1 Case study: Redcar & Cleveland Mind
This case study introduces you to Jane Reast, manager of Redcar & Cleveland Mind, the organisation' members, and the works of its various projects. You will shortly be watching three videos, which...
View Article1.6 All together now? Discussion
Views – whether from citizens or consumers – are diverse, although there are similarities within and between groups: for instance, on the need for respect. Diversity of opinion as well as diversity of...
View Article1.5 Moving forward?
So far you have read about the development of consultation with service users. Why, then, do service users and their organisations experience a struggle to be heard? What barriers are they...
View Article1.4 Service users' views: What services?
When people are consulted about the services they have received they express strong views not only about access to services but also about what those services are. For example, the shift from a home...
View Article1.3 Service users' views: What views?
Some views from our consultations are shown in Example 1, which has comments from people who have used mental health, physical disability, older people's and learning difficulty services, and Example...
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1.2 Service users' views: Whose views?
Several questions arise about the kind of feedback from users that is most relevant for social care organisations to seek and respond to. What about people who are unwilling users of social care...
View Article1.1 All together now?
This unit focuses on some key questions about consultation. Whose views? What views? What services?Activity 1For this activity you will need to read the following four pages of this section. These...
View ArticleLearning outcomes
By the end of this unit you should be able to:show knowledge and understanding of the critical importance of service users' views in all aspects of health and social care management.
View ArticleIntroduction
The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of...
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